{"id":26253118,"date":"2024-10-31T10:35:16","date_gmt":"2024-10-31T09:35:16","guid":{"rendered":"https:\/\/topvisit.eu\/frequently-asked-questions\/"},"modified":"2026-02-09T11:55:13","modified_gmt":"2026-02-09T10:55:13","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/topvisit.eu\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(43,135,218,0) 0%|#333333 99%|rgba(51, 54, 56, 0.97) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/topvisit.eu\/wp-content\/uploads\/pexels-pixabay-221164-1.webp” background_enable_image=”on” background_position=”top_center” custom_margin=”0px||0px||true|false” custom_margin_tablet=”” custom_margin_phone=”0px||0px||true|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”6rem” header_letter_spacing=”2px” header_2_font=”Poppins|700|||||||” header_2_text_align=”center” header_2_text_color=”#333333″ header_2_font_size=”40px” custom_margin=”45px||45px||true|false” header_font_size_tablet=”3rem” header_font_size_phone=”3rem” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Frequently asked questions<\/h1>\n

[\/et_pb_text][dipi_breadcrumbs bc_custom_home=”on” bc_home_text=”Home” bc_home_url=”https:\/\/topvisit.eu\/en\/” bc_home_icon=”on” bc_home_size=”17px” bc_home_color=”#333333″ bc_separator_icon=”9||divi||400″ bc_items_alignment=”dipi-bc-center” bc_schema=”on” bc_separator_size=”20px” bc_separator_color=”#FFFFFF” bc_item_bg_color=”#FFFFFF” bc_item_padding=”5px|10px|5px|10px|true|true” bc_active_item_color=”#FF6600″ bc_active_item_padding=”5px|10px|5px|10px|true|true” _builder_version=”4.27.3″ _module_preset=”default” items_text_color=”#333333″ active_text_color=”#FFFFFF” border_radii_items=”on|20px|20px|20px|20px” border_radii_active=”on|20px|20px|20px|20px” box_shadow_style_items=”preset2″ box_shadow_style_active=”preset2″ global_colors_info=”{}”][\/dipi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”93%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#333333″ text_font_size=”25px” global_colors_info=”{}”]<\/p>\n

In general<\/p>\n

[\/et_pb_text][et_pb_accordion closed_toggle_text_color=”#333333″ icon_color=”#FF6600″ use_icon_font_size=”on” icon_font_size=”25px” _builder_version=”4.27.5″ _module_preset=”default” toggle_text_color=”#FF6600″ toggle_font=”–et_global_body_font|700|||||||” toggle_font_size=”18px” body_text_color=”#333333″ border_radii=”on|25px|25px|25px|25px” global_colors_info=”{}”][et_pb_accordion_item title=”What is Top Visit and how does it work?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Top Visit is a digital guide that offers thematic tourist routes through various destinations. Our platform provides easy access to interesting and informative routes that you can follow at your own pace. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I buy a tourist route?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Purchasing a tourist route on the Top Visit platform is simple and takes just a few steps:<\/span><\/p>\n

1\ufe0f\u20e3<\/span> Choose a route<\/b> – Browse the available routes, read the description and click on the “Buy” button.<\/span>
<\/span>2\ufe0f\u20e3<\/span> Login or registration<\/b> \u2013 If you already have an account, log in. If you don’t have one, you will need to create one before continuing with your purchase. <\/span>
<\/span>3\ufe0f\u20e3<\/span> Payment<\/b> \u2013 Enter your card details and complete the secure transaction.<\/span>
<\/span>4\ufe0f\u20e3<\/span> Purchase confirmation<\/b> \u2013 After successful payment, you will receive a confirmation email.<\/span>
<\/span>5\ufe0f\u20e3<\/span> Route access<\/b> \u2013 You can access your purchased route by logging into your account or via the “My Routes” menu.<\/span><\/p>\n

All transactions are secure, and you can use the route on your computer, tablet, or smartphone an unlimited number of times in 5 or 30 days (depending on the route type).<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I use the route more than once?” content_tablet=”<\/p>\n

Da! Nakon kupnje, rutu mo\u017eete koristiti neograni\u010den broj puta tijekom <\/span>30 dana<\/b> od dana kupnje. Mo\u017eete joj pristupiti kad god \u017eelite putem svog korisni\u010dkog ra\u010duna ili izbornika <\/span>\u201eMoje rute\u201c<\/b>.<\/span><\/p>\n

Bez obzira istra\u017eujete li sve odjednom ili se \u017eelite vratiti na odre\u0111ene lokacije kasnije, sadr\u017eaj rute vam je dostupan u tom razdoblju.<\/span><\/p>\n

” content_phone=”<\/p>\n

Yes! After purchase, you can use the route an unlimited number of times during <\/span>5 or 30 days (depending on the type of route)<\/span><\/b> from the date of purchase. You can access it whenever you want through your account or menu <\/span>%22My routes%22<\/b> .<\/span><\/p>\n

Whether you explore everything at once or want to return to certain locations later, the content of the route is available to you during that period.<\/span><\/p>\n

” content_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Yes! After purchase, you can use the route an unlimited number of times during <\/span>5 or 30 days (depending on the type of route)<\/span><\/b> from the date of purchase. You can access it whenever you want through your account or menu <\/span>“My routes”<\/b> .<\/span><\/p>\n

Whether you explore everything at once or want to return to certain locations later, the content of the route is available to you during that period.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”In what format are the routes available?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Routes are available exclusively through our<\/span> online interface<\/b>, so there is no need to download or install them. After purchase, you can access the route via the website on any device \u2013 <\/span>computer, tablet or smartphone<\/b> .<\/span><\/p>\n

For the best user experience, we recommend using the Google<\/strong> Chrome<\/strong> browser.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”On which devices can I use the route?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

After purchase, you can access the route via the website on any device \u2013<\/span> computer, tablet or smartphone<\/b> .<\/span><\/p>\n

    <\/ol>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”How to use coupone?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

    Enter your coupon on the payment page after logging into your account and selecting a route.<\/p>\n

    For a step-by-step guide, click here<\/a>.<\/strong><\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”95%” custom_margin=”41px||-21px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”93%” global_colors_info=”{}” locked=”off”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#333333″ text_font_size=”25px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

    How to activate the access code<\/p>\n

    [\/et_pb_text][et_pb_accordion closed_toggle_text_color=”#333333″ icon_color=”#FF6600″ use_icon_font_size=”on” icon_font_size=”25px” _builder_version=”4.27.5″ _module_preset=”default” toggle_text_color=”#FF6600″ toggle_font=”–et_global_body_font|700|||||||” toggle_font_size=”18px” body_text_color=”#333333″ hover_enabled=”0″ border_radii=”on|25px|25px|25px|25px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Instructions for activating the access code” _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”on” sticky_enabled=”0″]<\/p>\n

    Detailed instructions for activating your user code, along with quick login steps, can be found at this link<\/a>.<\/p>\n

    (topvisit.eu\/en\/how-to-activate-access\/)<\/strong><\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”95%” custom_margin=”41px||-21px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”93%” custom_margin=”30px||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#333333″ text_font_size=”25px” global_colors_info=”{}”]<\/p>\n

    Payment and prices<\/p>\n

    [\/et_pb_text][et_pb_accordion closed_toggle_text_color=”#333333″ icon_color=”#FF6600″ use_icon_font_size=”on” icon_font_size=”25px” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#FF6600″ toggle_font=”–et_global_body_font|700|||||||” toggle_font_size=”18px” body_text_color=”#333333″ border_radii=”on|25px|25px|25px|25px” global_colors_info=”{}”][et_pb_accordion_item title=”How much do the routes cost?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    The price of each route depends on its content and can be found in the route description before purchase. We strive to ensure that our routes are affordable, while also being rich in useful information and interactive content. <\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”What payment methods do you accept?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

    Payment is secure and can be made via credit or debit card. After a successful purchase, you will immediately gain access to your route via your user account. <\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I get a refund if I’m not satisfied?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

    Unfortunately, we do not offer a refund option after purchasing a route. Since this is digital content that is immediately available, refunds are not possible. We recommend that you read the route description carefully before purchasing to make sure it meets your expectations. If you have any questions before purchasing, please feel free to contact us \u2013 we will be happy to help!<\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”95%” custom_margin=”41px||-21px||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”93%” custom_margin=”30px||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#333333″ text_font_size=”25px” global_colors_info=”{}”]<\/p>\n

    Content and functionalities<\/p>\n

    [\/et_pb_text][et_pb_accordion closed_toggle_text_color=”#333333″ icon_color=”#FF6600″ use_icon_font_size=”on” icon_font_size=”25px” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#FF6600″ toggle_font=”–et_global_body_font|700|||||||” toggle_font_size=”18px” body_text_color=”#333333″ border_radii=”on|25px|25px|25px|25px” global_colors_info=”{}”][et_pb_accordion_item title=”What do the routes contain?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    Each route on the Top Visit platform contains rich and interactive content that includes:<\/span><\/p>\n